Forum Discussion
Microsoft's Copilot: A Frustrating Flop in AI-Powered Productivity
Microsoft's Copilot was supposed to be the game-changer in productivity, but it's quickly proving to be a massive disappointment. The idea was simple: integrate AI directly into Word, Excel, PowerPoi...
IgnacioDavila
Microsoft
MicrosoftStephanie Hoback thank you for the detailed feedback. I have a couple of questions before I go to my colleges in the product team to start working on your feedback. How long had you been using M365 Copilot? To make sure I understand what you are saying, would you like to have a Copilot that functions like a full assistant "get this done, regardless of what tool you use".
Everyone in this forum, please like this message if you are in a similar situation as Stephanie.
I second Stephanie's sentiment. Copilot is basically the pre-school version of chatGPT. We can ask cGPT for anything, and it will figure out what the right tool is to perform WHATEVER is being asked. I've been using both copilot and chatgpt next to each other for months now and Copilot is just painful. I feel like I'm using it just to have real experience when I challenge our IT department on the right tool. Sadly, Copilot is not there yet, most business cases I'm looking at are heavily favored by cGPT.
To the AttorneyGT who commented below, "I think over time we will see it mature.....chatGPT was pretty basic for its first year as well." While this is true, it's more of a justification for people to use Copilot and help it mature to a point of usefulness for businesses. Essentially, we are being asked to use a subpar tool to help make it better for the next year (most likely multiple years)? That's definitely going to happen regardless, but not a very good business strategy for MS. We shouldn't be convinced it's a superior tool when it is obviously not.
In the space of AI, OpenAI has a years long head start, which might as well be 30 in the world of AI. There won't be any tools that catch up with them due to how much they've matured the tools capabilities and interconnections with their tools which allow us to ask for anything, and more than likely get a response back that is more helpful than Copilot. The only benefit for Copilot is that they are positioned to have access to all of a company's business data because they are integrating directly with Azure which most businesses leverage these days. It's a huge advantage, but if you don't have the right tool, having access to the data means nothing.
I'm willing to be proved wrong here, this is just from personal experience from the last few years.
To the AttorneyGT who commented below, "I think over time we will see it mature.....chatGPT was pretty basic for its first year as well." While this is true, it's more of a justification for people to use Copilot and help it mature to a point of usefulness for businesses. Essentially, we are being asked to use a subpar tool to help make it better for the next year (most likely multiple years)? That's definitely going to happen regardless, but not a very good business strategy for MS. We shouldn't be convinced it's a superior tool when it is obviously not.
In the space of AI, OpenAI has a years long head start, which might as well be 30 in the world of AI. There won't be any tools that catch up with them due to how much they've matured the tools capabilities and interconnections with their tools which allow us to ask for anything, and more than likely get a response back that is more helpful than Copilot. The only benefit for Copilot is that they are positioned to have access to all of a company's business data because they are integrating directly with Azure which most businesses leverage these days. It's a huge advantage, but if you don't have the right tool, having access to the data means nothing.
I'm willing to be proved wrong here, this is just from personal experience from the last few years.