Forum Discussion
MJdgra8
Mar 05, 2024Copper Contributor
Microsoft account issues
Microsoft Copilot cannot be logged in and used, repeatedly prompting to log in page.
CamilaAnderson
Apr 04, 2025Iron Contributor
1. Login problem
Reset password Clear cache (Browser/App) → Press Ctrl+Shift+Del to delete cookies and cache
Turn off VPN/Proxy → Test if you can login
2. Captcha not received
Check spam Change verification method → Switch to SMS/alternate mailbox
Wait for 10 mins → Microsoft servers may be delayed
3. Account locked
Wait for 1 hr → Unlocked automatically
4. OneDrive/Office sync failed
Re-sign in to account
Open Office apps → File → Accounts → Logout
Windows Settings → Accounts → Email & Accounts → Remove Accounts → Re-add
5. Ultimate Repair Tool
Change device/network test (try mobile hotspot) check service status