Forum Discussion
How To Evaluate Copilot (6 months)
I have a client who recently purchased 500+ seats and are trialing Copilot for Microsoft 365 for the next 6 months. I would love some guidance in two main areas:
1. Are there resources available on evaluation forms that they can use throughout the next 6 months to identify whether or not it is worth the investment?
2. In addition, I noticed the analytics reporting capabilities for "Copilot in Dynamics 365 Customer Service" offers some interesting metrics such as:
- "The number of times that text from a copilot response was copied"
- Satisfaction of the user with the tool
Are these available to be accessed when assessing the benefit from Copilot?
Thank you!
1 Reply
- Only formal analytics I have found so far
Admin center reports - https://learn.microsoft.com/en-us/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage?view=o365-worldwide
Copilot Dashboard - https://learn.microsoft.com/en-us/viva/insights/org-team-insights/copilot-dashboard#interpreting-the-data
https://appsource.microsoft.com/en-us/product/power-bi/coi-sustainability.microsoft_copilot_dashboard?tab=Overview
