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gjayne84's avatar
gjayne84
Copper Contributor
Jan 31, 2024

Copilot missing in Word, Excel and PowerPoint desktop apps

Hi everyone

 

My company has recently purchased some Copilot for Microsoft 365 licenses, one of which was applied to my account on Monday.  If I use Teams desktop app and the new Outlook desktop app Copilot is there and works fine.  I can also use Copilot in the online versions of Word, Excel and PowerPoint.

 

However, Copilot still isn't showing up in my desktop apps for Word, Excel and PowerPoint.  I've checked and we're currently on the Monthly Enterprise Channel and the version of M365 Apps for Enterprise on my machine is Version 2311 Build 16.0.17029.20140, which seems to be the latest version.  This is the same for all our users that have Copilot licenses and they are all experiencing the same issue.

 

I've signed out and back into the Office apps and also checked for any Office or Windows updates but there's nothing that seems to get Copilot to appear in these apps.  The one weird thing I've noticed is that in lots of guides one solution is to go to File > Account in Word/Excel etc and click an Update License button.  However, if I do this I don't see this button:

 

 

I'm wondering whether this suggests I'm not using the correct version of the Office apps?

 

Any help would be graefully received.

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  • mcollis84's avatar
    mcollis84
    Copper Contributor
    Jan 31, 2024

    gjayne84 I’m having the same problem as you.  I am also on a 2311 build, and also don’t see the update license option.  

    we do have a lot of policies enabled via intune for various things based on STIG such as blocking the Microsoft store and some restrictions around add ins, so I am going to explore this.  But hoping someone has a clear answer…

  • mcollis84's avatar
    mcollis84
    Copper Contributor
    Jan 31, 2024

    gjayne84 I have an identical problem.  Enabled yesterday, works in teams and outlook, works in excel/ppt/word online, but not in the desktop apps.  Also, update license button missing.  I assume we have the same issue.

     

    I have been looking through our intune configs as we use the STIG baselines, to see what could be blocking it if anything.  Still investigating.

     

    Just noticed, my version is different to yours.  We are on Version 2311 (Build 17029.20140 Click-to-Run).  

     

    Update:  Just found similar thread and going to try the steps recommended here:  https://techcommunity.microsoft.com/t5/microsoft-365/issues-with-implementing-deploy-copilot-pro/m-p/4040658

     

     

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