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gjayne84's avatar
gjayne84
Brass Contributor
Jan 31, 2024

Copilot missing in Word, Excel and PowerPoint desktop apps

Hi everyone   My company has recently purchased some Copilot for Microsoft 365 licenses, one of which was applied to my account on Monday.  If I use Teams desktop app and the new Outlook desktop ap...
mcollis84's avatar
mcollis84
Copper Contributor
Feb 01, 2024

gjayne84 when I say I re-enabled the store I mean we had blocked the Microsoft store for employees through intune.  I made registry changes to enable it on my machine.  I am waiting today to see if another user has word and excel copilot without making the same changes - I suspect it’s a timing issue and may take 24 hours to filter through. 


Excel is greyed out on mine too - I think that’s normal.  You need to create a table (format as table) and then after “thinking” a little bit it un-greys.  I found it isn’t greyed out as long when I open an older doc that hat was already saved in teams/ OneDrive / sharepoint.  

thanks!

gjayne84's avatar
gjayne84
Brass Contributor
Feb 01, 2024
Yeah I think you might be right as we've had other users where it's started appearing and we haven't changed anything for them. It's quite random though so some users get it appearing in all apps but some only get one or two to start with. To be honest I'm not entirely sure what's happening in the background to make the Copilot functionality appear in the desktop apps so it's going to be hard to give users timeframes as to when they can expect it to appear.
  • Erik_Avegaart's avatar
    Erik_Avegaart
    Copper Contributor
    Feb 02, 2024

    gjayne84 What I did was [Update License] under account,. After restart Copilot was there

    • Erlend_Oian's avatar
      Erlend_Oian
      Copper Contributor
      Jun 03, 2024

      Erik_Avegaart "Update License" results in "Error Code: 44", additional M365 accounts removed, but "Error Code: 44" persists. Interesting to hear if other faces this too.

    • mcollis84's avatar
      mcollis84
      Copper Contributor
      Feb 02, 2024

      Erik_Avegaart I don’t think this update button is there on the enterprise monthly channel.  It worked on mine and another system after about 24 hours.  

      • Erik_Avegaart's avatar
        Erik_Avegaart
        Copper Contributor
        Feb 02, 2024
        I am now on Enterprise monthly, but i used to be on current in the past, maybe that explains why I have the button

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