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torisla's avatar
torisla
Copper Contributor
Jan 26, 2024
Solved

Copilot missing in Outlook

Hi, 

 

I have a Copilot license for Microsoft 365. I can use it in all the apps (Powerpoint, Excel, OneNote etc) except in Outlook. It was accessible in Outlook last week, but now it is missing. It is missing in Outlook Online and in the New Outlook for desktop. 

 

How can this be?

 

  • It didn't work for me because of language settings. I had my outlook set to Dutch when i switch it to English it works!

    https://support.microsoft.com/en-us/office/supported-languages-for-microsoft-copilot-94518d61-644b-4118-9492-617eea4801d8

28 Replies

    • mriley88's avatar
      mriley88
      Copper Contributor

      I just found out it will show upon composing or replying to an email. The only way to get it to read all emails from a date range is using Copilot chat.

      • DKTOA's avatar
        DKTOA
        Copper Contributor
        I still don't have it after composing or replying to an email.
  • Andre_Caron's avatar
    Andre_Caron
    Iron Contributor

    Hi torisla,

     

    I neither don't have the Copilot icon in Outlook application, the Icon is only available when I reply or forward an email. In emails, there is a "Summary by Copilot" for the current email. It is possible to summarize emails from M365 Chat (Teams) or Copilot.microsoft.com, it is not as beautiful as in the professional videos, but it works.

     

    Kind regards,

    • JThibeault's avatar
      JThibeault
      Copper Contributor
      Just and FYI - you have to switch to the new version of Outlook to be able to use CoPilot when you compose a new email. Try switching and see if that helps. You are able to switch back.
    • DKTOA's avatar
      DKTOA
      Copper Contributor
      I have the same issue. No Copilot in Outlook Web, Outlook for desktop and/or New Outlook for desktop

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