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luvsql's avatar
luvsql
Steel Contributor
Aug 22, 2024

Copilot In Windows for Windows Settings Not Working nor Image Upload

I've taken a few training courses on this and from December 2023 the Copilot for Windows when you wrote "open Excel" as an example would reply with "Open an App.  Sure, would you like me to open Excel app for you" with Yes and No.  Now, it doesn't do this at all and just list a long list of things you have to do.  No Windows Settings work now.  

I also can't use the image upload as everything I've tried to upload from my local PC just says "The file couldn't be uploaded. Please try again."  

 

I'm logged in with a work profile and do not have the copilot license but all of these features are supposed to be included.  

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  • LennoxGrovehill's avatar
    LennoxGrovehill
    Iron Contributor
    Apr 03, 2025

    1. Check system requirements
    Windows 11 23H2 or later
    Signed into a Microsoft account (work/school accounts may be restricted)
    Region/language set to a supported region (e.g. US, UK, etc.)
    2. Verify Copilot service status
    Access the Microsoft 365 status page
    Check that Copilot for Windows is showing “Normal”.
    3. Restart the Copilot process
    Task Manager > End “Windows Copilot” process
    Press Win + C to open it again
    4. Common causes and fixes for functionality failure:
    Personal devices:
    Run CMD as administrator and execute:
    cmd
    reg add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer /v AllowCopilot /t REG_DWORD /d 1 /f
    Reboot your computer
    5. corporate devices:
    Contact your IT administrator to check the following group policies:
    Computer Configuration > Administrative Templates > Windows Components > Windows Copilot > Allow Windows Copilot  
     Image upload failed:
    6. Enable clipboard access:
    Settings > Privacy and Security > Clipboard > Allow applications to access the clipboard (on)
    7. Check the image format:
    Supported formats: .jpg, .png, .bmp (recommended resolution ≤4K)
    Reset Copilot cache:
    8. Delete folder:
    %LocalAppData%\Packages\Microsoft.WindowsCopilot_8wekyb3d8bbwe\LocalCache  
    9. Advanced Fixes
    Re-register Copilot components
    powershell
    Get-AppxPackage *WindowsCopilot* | Remove-AppxPackage
    Get-AppxPackage -AllUsers *WindowsCopilot* | Remove-AppxPackage
    Reinstall Windows Copilot from Microsoft Store
    10. Check system integrity
    Run:
    cmd
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    11. Web version of Copilot: visit https://copilot.microsoft.com to upload images directly
    Feedback: Press Win + F to submit a problem log to Microsoft

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