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luvsql

Steel Contributor

Aug 22, 2024

Copilot In Windows for Windows Settings Not Working nor Image Upload

I've taken a few training courses on this and from December 2023 the Copilot for Windows when you wrote "open Excel" as an example would reply with "Open an App. Sure, would you like me to open Excel app for you" with Yes and No. Now, it doesn't do this at all and just list a long list of things you have to do. No Windows Settings work now.

I also can't use the image upload as everything I've tried to upload from my local PC just says "The file couldn't be uploaded. Please try again."

I'm logged in with a work profile and do not have the copilot license but all of these features are supposed to be included.

1 Reply

LennoxGrovehill
Iron Contributor
Apr 03, 2025
1. Check system requirements
Windows 11 23H2 or later
Signed into a Microsoft account (work/school accounts may be restricted)
Region/language set to a supported region (e.g. US, UK, etc.)
2. Verify Copilot service status
Access the Microsoft 365 status page
Check that Copilot for Windows is showing “Normal”.
3. Restart the Copilot process
Task Manager > End “Windows Copilot” process
Press Win + C to open it again
4. Common causes and fixes for functionality failure:
Personal devices:
Run CMD as administrator and execute:
cmd
reg add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer /v AllowCopilot /t REG_DWORD /d 1 /f
Reboot your computer
5. corporate devices:
Contact your IT administrator to check the following group policies:
Computer Configuration > Administrative Templates > Windows Components > Windows Copilot > Allow Windows Copilot
Image upload failed:
6. Enable clipboard access:
Settings > Privacy and Security > Clipboard > Allow applications to access the clipboard (on)
7. Check the image format:
Supported formats: .jpg, .png, .bmp (recommended resolution ≤4K)
Reset Copilot cache:
8. Delete folder:
%LocalAppData%\Packages\Microsoft.WindowsCopilot_8wekyb3d8bbwe\LocalCache
9. Advanced Fixes
Re-register Copilot components
powershell
Get-AppxPackage *WindowsCopilot* | Remove-AppxPackage
Get-AppxPackage -AllUsers *WindowsCopilot* | Remove-AppxPackage
Reinstall Windows Copilot from Microsoft Store
10. Check system integrity
Run:
cmd
sfc /scannow
dism /online /cleanup-image /restorehealth
11. Web version of Copilot: visit https://copilot.microsoft.com to upload images directly
Feedback: Press Win + F to submit a problem log to Microsoft

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\n For account-specific or break/fix issues, please visit \n Microsoft Support Community.
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I've taken a few training courses on this and from December 2023 the Copilot for Windows when you wrote \"open Excel\" as an example would reply with \"Open an App. Sure, would you like me to open Excel app for you\" with Yes and No. Now, it doesn't do this at all and just list a long list of things you have to do. No Windows Settings work now.

I also can't use the image upload as everything I've tried to upload from my local PC just says \"The file couldn't be uploaded. Please try again.\"

I'm logged in with a work profile and do not have the copilot license but all of these features are supposed to be included.

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I'm logged in with a work profile and do not have the copilot license but all of these features are supposed to be included.

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1. Check system requirements
Windows 11 23H2 or later
Signed into a Microsoft account (work/school accounts may be restricted)
Region/language set to a supported region (e.g. US, UK, etc.)
2. Verify Copilot service status
Access the Microsoft 365 status page
Check that Copilot for Windows is showing “Normal”.
3. Restart the Copilot process
Task Manager > End “Windows Copilot” process
Press Win + C to open it again
4. Common causes and fixes for functionality failure:
Personal devices:
Run CMD as administrator and execute:
cmd
reg add HKCU\\Software\\Microsoft\\Windows\\CurrentVersion\\Policies\\Explorer /v AllowCopilot /t REG_DWORD /d 1 /f
Reboot your computer
5. corporate devices:
Contact your IT administrator to check the following group policies:
Computer Configuration > Administrative Templates > Windows Components > Windows Copilot > Allow Windows Copilot
Image upload failed:
6. Enable clipboard access:
Settings > Privacy and Security > Clipboard > Allow applications to access the clipboard (on)
7. Check the image format:
Supported formats: .jpg, .png, .bmp (recommended resolution ≤4K)
Reset Copilot cache:
8. Delete folder:
%LocalAppData%\\Packages\\Microsoft.WindowsCopilot_8wekyb3d8bbwe\\LocalCache
9. Advanced Fixes
Re-register Copilot components
powershell
Get-AppxPackage *WindowsCopilot* | Remove-AppxPackage
Get-AppxPackage -AllUsers *WindowsCopilot* | Remove-AppxPackage
Reinstall Windows Copilot from Microsoft Store
10. Check system integrity
Run:
cmd
sfc /scannow
dism /online /cleanup-image /restorehealth
11. Web version of Copilot: visit https://copilot.microsoft.com to upload images directly
Feedback: Press Win + F to submit a problem log to Microsoft

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