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kbath's avatar
kbath
Copper Contributor
Feb 29, 2024

Copilot Icon Missing in New Outlook

Hi - I believe this has been posted before but didn't see a resolution.   I had the Copilot icon appear in new Outlook in the top right/taskbar a couple of weeks ago.  Recently it disappeared.  The...
JorgeTCSP's avatar
JorgeTCSP
Copper Contributor
Nov 25, 2024

Experienced this again with two users last week. For those experiencing the same issue:

  1. Remove the Copilot license from the user.
  2. Wait 15-30 minutes.
  3. Add the Copilot license back.
  4. Wait until the user receives the Copilot welcome email.
  5. Restart the Outlook app (or refresh OWA/clear cookies) and the issue should be resolved.

- Jorge Raigoza
The Computer Support People, LLC
https://tcsp360.com/?ref=ms-4072323

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