Forum Discussion
Cannot Access Cowork
Hi, I'm based in the UK and have a M365 Copilot (Premium) Licence. I am trying to use Cowork and submitted a request a few weeks ago - it now states 'Request Sent'. I'm a Global Admin and have been all around the various Admin Centers trying to find where I can approve the request/enable Cowork and setup Copilot credits. Just wondering if anyone can point me in the right direction. Thanks.
1 Reply
Your Cowork request remains at “Request Sent” although you have a Microsoft 365 Copilot Premium license, and a Global Administrator cannot find the old approval control. Cowork’s administration path and billing model changed from the preview experience. In the Microsoft 365 admin center, open Agents, All Agents, then choose Cowork from the dropdown on the right. Confirm usage-based billing is configured, enable the discovery setting for AI experiences that use this billing, and include your user or group in the billing policy and limit. Discoverability lets users request Cowork; it does not authorize paid usage, and the Premium license does not replace usage-based billing. Save the policy, allow propagation, then sign out and back in before retrying. If Cowork or its billing controls remain unavailable, capture the tenant ID and request state, check service health, and open a support case so Microsoft can check tenant provisioning and regional rollout.
