Forum Discussion

Brass Contributor

May 02, 2023

Word online not keeping Classic ribbon

There are some users who choose the Classic Ribbon option in Word online, but next time they open a word online doc the ribbon has defaulted back to single line. This only happens using the MS Edge browser ie: classic ribbon sticks in Chrome. Have reset settings for MS Edge. Have tried another user on a device where user has issue and it works ok. Seems to be user specific? Any ideas?

SharePoint

word

MicheleIT
May 04, 2023
Found although Reset Settings in MS Edge was selected to default all options back, the block cookies option was switched to ON (and didnt change back with reset settings). This option now works as expected after switching to OFF.

Kidd_Ip
MVP
May 03, 2023
MicheleIT
Take a look at this:

How do I keep the ribbon always visible? - Microsoft Community
- MicheleIT
  Brass Contributor
  May 03, 2023
  Kidd_Ip No sorry, this issue is with word online ie: word web app. Those options point to Word desktop app which works ok.
MicheleIT
Brass Contributor
May 04, 2023
Found although Reset Settings in MS Edge was selected to default all options back, the block cookies option was switched to ON (and didnt change back with reset settings). This option now works as expected after switching to OFF.