Forum Discussion

Copper Contributor

Jun 10, 2019

Signature issue

Dear community. I am experiencing trouble with Office Outlook through my Office365 Pro Plus. I have trouble adding a signature to my account. I have been searching around for possible solutions...

Iron Contributor

Jun 10, 2019

lhf_oxoil1

Try to uninstall Office using the tool mentioned in the below article...

https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Once it is done.. check if the office icons are gone or not.. if the icons are gone install office and then check if that fix the issue or not...

If not share the screenshot of the issue that you are facing.. i.e any error messages that you are getting while adding your signature

Thanks

Robin Nishad

lhf_oxoil1

Copper Contributor

Jun 27, 2019

Rnishat0786

I have tried to reinstall using that tool. However, what appears to be the office 2016 icons still remain in my menu. They are empty, and nothing happens when I try to run any of them, click on any of them or if I try to remove any of them.

It is hard to know what to screenshot, as I do not receive any error messages. They simply won't disappear, and whenever I reinstall Office 365 again, I end up with two icons of each and my outlook-app freezes (no error messages) as soon as I try to enter the signature-menu.

Any other ideas?

Kind regards.

Rnishat0786
Iron Contributor
Jun 27, 2019
lhf_oxoil1

Are you using Win 10, Win 7 or Mac...?

Is that a personal PC or Domain Joined..?

Finally is it a new PC or you have data on it.. I mean can you re image that PC..

Thanks

Robin Nishad