Forum Discussion
Sign-in pop-up does not work in Office, Office 365 ProPlus Student
Hello, I had some trouble with my office a few days ago. A microsoft support guy suggested to remove office and reinstall it all again, because there might be an issue with my license. So I did t...
RoyalVirginperhaps the information and instructions on these sites can help you out?
Switch your Office license
Change your Office product key
https://support.office.com/en-us/article/change-your-office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81
Under the Command line tab you can also see instructions for running the tool/script ospp.vbs
If nothing works then reach out to Microsoft support once again.
ChristianBergstrom Hello, unfortunately, there is no 'change license' option. The problem is, when I want to switch the the account with the license on it, the sign in pop up does come up, but when I enter my email address and press continue, the pop up dissappears and no option to fill in a password comes up and I am thus stuck on the other account.
Reinstalled office several times, even when I am not signed in with this 'non-licensed' email address, the bug still happens
- If the previous suggestions did not work you can try deleting all saved Microsoft Office credentials from Credential Manager https://support.microsoft.com/en-ca/help/4026814/windows-accessing-credential-manager
