Forum Discussion

RoyalVirgin's avatar
RoyalVirgin
Copper Contributor
Apr 07, 2020

Sign-in pop-up does not work in Office, Office 365 ProPlus Student

Hello,   I had some trouble with my office a few days ago. A microsoft support guy suggested to remove office and reinstall it all again, because there might be an issue with my license. So I did t...
office 365
Office 365 ProPlus
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Apr 07, 2020

RoyalVirginperhaps the information and instructions on these sites can help you out?

 

Switch your Office license

https://support.office.com/en-us/article/switch-your-office-license-3647220b-0a37-4f09-816d-e1f7f430db21?ui=en-US&rs=en-US&ad=US

 

Change your Office product key
https://support.office.com/en-us/article/change-your-office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81

 

Under the Command line tab you can also see instructions for running the tool/script ospp.vbs

 

If nothing works then reach out to Microsoft support once again.

  • RoyalVirgin's avatar
    RoyalVirgin
    Copper Contributor
    Apr 07, 2020

    ChristianBergstrom Hello, unfortunately, there is no 'change license' option. The problem is, when I want to switch the the account with the license on it, the sign in pop up does come up, but when I enter my email address and press continue, the pop up dissappears and no option to fill in a password comes up and I am thus stuck on the other account.

    Reinstalled office several times, even when I am not signed in with this 'non-licensed' email address, the bug still happens

Resources