Forum Discussion
Sign-in pop-up does not work in Office, Office 365 ProPlus Student
RoyalVirginperhaps the information and instructions on these sites can help you out?
Switch your Office license
Change your Office product key
https://support.office.com/en-us/article/change-your-office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81
Under the Command line tab you can also see instructions for running the tool/script ospp.vbs
If nothing works then reach out to Microsoft support once again.
- RoyalVirginApr 07, 2020Copper Contributor
ChristianBergstrom Hello, unfortunately, there is no 'change license' option. The problem is, when I want to switch the the account with the license on it, the sign in pop up does come up, but when I enter my email address and press continue, the pop up dissappears and no option to fill in a password comes up and I am thus stuck on the other account.
Reinstalled office several times, even when I am not signed in with this 'non-licensed' email address, the bug still happens
- ChristianBergstromApr 07, 2020Silver ContributorIf the previous suggestions did not work you can try deleting all saved Microsoft Office credentials from Credential Manager https://support.microsoft.com/en-ca/help/4026814/windows-accessing-credential-manager