Forum Discussion
Servicing Profiles not picking up new devices
Hi, We are currently testing the Servicing Profile feature (for M365 Apps) in our tenant. Results so far are not ideal. All our devices are built via Autopilot and enrolled into Intune and AADJ. Th...
Hi Martin,
Many thanks for the reply. Answers to your questions are:
1) Yes, the end-user of the device has logged into either Outlook, Word or Teams on the device
2) Yes, that registry key exists
3) Yes I can filter to find the devices in the Inventory report
Many thanks for the reply. Answers to your questions are:
1) Yes, the end-user of the device has logged into either Outlook, Word or Teams on the device
2) Yes, that registry key exists
3) Yes I can filter to find the devices in the Inventory report
manoth_msft
Microsoft
MicrosoftIvan Webb Thanks for checking. Given that the devices are in inventory (so communicate with the AAC backend), are in the AAD groups (so in-scope for Servicing Profiles), are AAD-J (we don't support AAD-R), there seems to be something off with how the group members are resolved and matched to the inventory.
Please go to the apps admin center, onto the servicing profile page and hit the feedback button on the top right corner. Include your original post, the things you already checked, mentioned "Rangers on TechCommunity" and leave your email. I will ping the team in the background, so we can start investigating your case.
- Hi Martin,
I've done as you requested. I have also logged a 'premier' support ticket with MS, however, once they found this forum post they just directed me to follow your suggestions including the latest one.
If you want me to send you the support ticket number I'm happy to do so.- manoth_msftI'm in contact with the Support Engineer, we will work through the case and the Support Engineer is your PoC. I will try to help behind the scenes ;D