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gbegg's avatar
gbegg
Copper Contributor
Jun 17, 2022

Servicing Profile M365 updates have not started after 4 days.

I continue to have issues with M365 apps updates not starting on patch Tuesday.  It is now Friday and none of my systems have updated.  I have set Servicing Profile to include all devices, no devices...
microsoft 365 apps for enterprise
gbegg's avatar
gbegg
Copper Contributor
Jul 15, 2022

gbegg This issue is continuing in July.  I have 60 devices in my Wave 1 and as of today only 14 have completed, only 8 are in process.  I would have expected 46 in process.  My next wave of 74 should be starting today as well yet only 8 are in process.  There are no issues listed.  

  • rberge67's avatar
    rberge67
    Copper Contributor
    Jul 20, 2022

    Today, 20-July-2022 the Office 365 Servicing Profile of July for our customer is not started after 4 days.

    Wave 1 (after 4 days) is not running at all.

    However, only 1 system was updated, and that was not a system from Wave 1 , but a system from the "remaining devices" wave.

    Also when I checked devices and their builds in Inventory, there is only that single device from the remaining devices taht is updated to the July build.

    Is there another issue then described on the "notifications" section?

    Hope 365 servicing team can check our customer tenant.

     

    • dimehta's avatar
      dimehta
      Icon for Microsoft rankMicrosoft
      Jul 20, 2022
      Could you please share your tenantID at dimehta@microsoft.com ? My team and I will look into the specifics and keep you posted.
    • rberge67's avatar
      rberge67
      Copper Contributor
      Jul 20, 2022
      Ps....none of the device are started or in progress...
      • dimehta's avatar
        dimehta
        Icon for Microsoft rankMicrosoft
        Jul 20, 2022
        Thanks for reporting the issue. Our team is working to deploy the fix, we will update this forum shortly.

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