Removing user from Servicing Profile

manoth_msft 

Hi Martin, thanks for reaching out. The issue is cooled off by now 😉

Last Monday (14/11) my MS365 install was switch from Monthly to Semi Annual, the channel i was on before joining the servicing channel. I created a support case on the 8th but your colleagues did not have an answer yet.  I removed my (Azure) user-id from the member group on 01/11. So it took almost two weeks for it to switch. After removing my (Azure) user-id i saw the number of member objects, for the specific group i was in, be decreased by 1. As stated in the Settings page by the 'Number of member objects'
In the groups to include page it speaks about devices. The group i was a member of used user-id's instead of machine names. As fas as i know, both can be used for the servicing profile and this should not be cause of the problem.

For users not in the servicing channel we use a GPO to set a specific update channel, like this;

- Computer Configuration\Policies\ Adminstrative Templates\Microsoft Office 2016 (Machine) \ Updates
- Delay downloading and installing updates for Office - Not Configured
- Update Channel - Enabled - Semi-Annual Enterprise Channel
- Update Deadline - Not Configured

One thing i noticed about the timing of me finally switching back to the SA Channel is following.

On 08/11 it was patch Tuesday. We use 3 waves for the rollout with 3 days between each wave. The group i was member of sits in the 3rd wave. So eligible 6 days after patch tuesday (being day 1) , making it the 14th. This was just the day i was switched!? I checked the friday before (11/11) but was still on Monthly and did not check during weekend. Maybe something was triggered then?

Best regards,

Richard de Wolff