Forum Discussion
Microsoft 365 Apps admin center devices are not checking in.
MicrosoftIs the TAK (token to connect) set: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\cloud\office\16.0\Common\officesvcmanager > TenantAssociationKey
Check the value of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\C2RSvcMgr > LastCheckInResult. Is it 200 (successful check-in) or a different value?
- manoth_msftAre you positive that the devices are meeting the requirements as listed here: https://learn.microsoft.com/en-us/deployoffice/admincenter/inventory#requirements-for-using-inventory as well as that users are signing in with an AzureAD account from your tenant and have launched the Microsoft 365 Apps at least once?
Sorry to drag up and old thread manoth_msft.
I have the exact same issue if you could potentially offer help...!
Recently enabled cloud update. Have about 8 or so VMs (using device based licensing) that will not report in or show up in the inventory.
On my VMs that do check in (also using device based) I can see many more keys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\C2RSvcMgr
Including LastCheckInResult at 200.
This is missing (along with other keys) on my non-reporting VMs.
Also these VM's do not have a TenantAssociationKey, can I manually add it?
Many thanks- BobClements
Hi Matt_Dobing,
The onboarding flow for inventory requires user sign-in of the Office apps. In the case of device-based licensing, that action doesn't occur.
Give these steps a try:- Copy the TAK from the Setup page at config.office.com.
- Create the following REG_SZ value and add your TAK: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\cloud\office\16.0\Common\officesvcmanager ! TenantAssociationKey
- Trigger a check-in: 'C:\Program Files\Common Files\microsoft shared\ClickToRun\officesvcmgr.exe' /checkin
- Give the service a few minutes and see if your device shows up.
