Forum Discussion
Outlook on Mac not showing attachments in email.
Hi there, No tsure if anyone is in this community as everything seems very old. I've got a couple of customers using outlook on Macs to Google Workspace accounts. All has been working fine but la...
Thanks Pete - we have had the same issue with one of our email accounts. Then the emails stopped working on the MacBook altogether (no new emails came through on the mac for this particular account, but came through for other email accounts on mac and there were no error messages), but this particular email account was still working on the iPhone. We cleared the cache, rebooted the Mac and eventually deleted the email and tried to reload it. Outlook now doesn't recognize the email and won't reload it. Important to note, our email is not a Google Workspace account.
- Thanks MixCPT. I eventually got onto a Microsoft tech person who told me there is a known problem although he wouldn't/couldn't give me a bug number or any related article links. He told me to change Oullok for Mac to the new version. If you have the latest version there is a new version switch top right. He said this would fix the problem. I have applied that to this particular problem machine but am still monitoring. User hasn't got back to me as yet but I think he would have if it was still broken. I'll reply later with an update but that's something to try.
- *the email account in question isn't a Google Workspace account 😉