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Nearfreak's avatar
Nearfreak
Copper Contributor
Sep 25, 2019

OneNote Touch Keyboard pops up - turns white, not functioning anymore. HP Envy x360 Conv.

Hello community,

 

this issue keeps on occurring, haven´t found any way to solve this problem so far so I´ll try here!

Suddenly my keyboard pops up (regularly), mostly it´s just a quick fix but occasionally it turns white and is not functioning at all. Restarting OneNote is not solving the problem, but as soon as I  open a different window on top of OneNote (e.g. screenshot) it vanishes, but pops up again as soon as I close the window. So theres 2 things: Keyboard randomly popping up (tried a fix) and it suddenly turning white and not vanishing.

 

Specs: HP Envy x360 13 ar0601ng

Tablet mode activated using HP Tilt Pen (and touch to use the keyboard)

 

PICTURE: https://imgur.com/TLgDVqM 

 

 

office 365
onenote

3 Replies

  • ProSolutions's avatar
    ProSolutions
    Iron Contributor
    Jan 28, 2024
    Hello Nearfreak, It seems like you're experiencing issues with the on-screen keyboard in OneNote on your HP Envy x360. Here are some troubleshooting steps you can try:

    1. **Update OneNote and Windows:**
    - Ensure that both OneNote and your Windows operating system are up to date. Outdated software might have bugs that can be resolved with updates.

    2. **Check for Tablet Mode Settings:**
    - Verify the Tablet Mode settings on your device. Go to Settings > System > Tablet mode, and check if the settings align with your preferences.

    3. **Restart OneNote:**
    - Instead of just restarting OneNote, try completely closing the application and then reopening it. This can help refresh the application.

    4. **Reset OneNote Settings:**
    - In OneNote, go to File > Options > Advanced.
    - Scroll down to the "General" section.
    - Click on "Reset" in the "Reset OneNote" section.

    5. **Check Pen and Touch Settings:**
    - Ensure that your HP Tilt Pen and touch settings are configured correctly. Go to Settings > Devices > Pen & Windows Ink.

    6. **Check HP Pen Driver:**
    - Make sure that the HP Pen driver is up to date. Visit HP's official website for driver updates related to your HP Envy x360 model.

    7. **Disable Tablet Mode and Enable Again:**
    - Turn off Tablet Mode, restart your device, and then turn Tablet Mode back on to see if it resolves the issue.

    8. **Uninstall and Reinstall OneNote:**
    - If the issue persists, consider uninstalling and reinstalling OneNote to ensure that you have the latest version.

    9. **Contact HP Support:**
    - If none of the above steps resolve the problem, reach out to HP support. They might provide specific guidance based on your device model and configuration.

    Remember to back up any important notes or data in OneNote before attempting major changes. If the issue persists, seeking support from HP or Microsoft might be the most effective way to resolve the problem.
  • Elij4's avatar
    Elij4
    Copper Contributor
    Sep 18, 2022
    I have a surface pro 8 with the same issue, not sure how to get it fixed tbh

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