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Mike Tilson's avatar
Mike Tilson
Iron Contributor
Dec 18, 2017

Office C2R Version 1711 8730.2127 - This product will not be updated.

Anyone else lose the ability to update Office after receiving Version 1711 8730.2127?  I had a colleague who couldn't reproduce the error with previous Office bits then he updated to Version 1711...
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Mike Tilson's avatar
Mike Tilson
Iron Contributor
Dec 19, 2017

Thanks for the reply but that doesn't seem to be the case for us.  We have multiple people who were able to update from the previous version to this one by clicking "update now" but once they get to this version the update option is gone.

Andrew Price's avatar
Andrew Price
Brass Contributor
Dec 21, 2017
Hi there

I have seen an issue like this before and it was caused by incorrect case used in the configuration.xml.

(HKLM\Software\Microsoft\Office\15.0\ClickToRun\Scenario\INSTALL\)

Happy to try and assist with this issue.

  • Rolando Castanos's avatar
    Rolando Castanos
    Copper Contributor
    Dec 22, 2017
    Hi Andrew.
    I have the same issue, can you post the solution or steps to solve this issue?

    Thanks.
    • Kazzan's avatar
      Kazzan
      MVP
      Dec 26, 2017

      In last days one customer with SCCM updates starts seeing this also.

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