Forum Discussion
Michael1240
Jul 02, 2024Brass Contributor
Office 365 apps are closing randomly on MacOS
Hi, is anyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work...
- Jul 12, 2024
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
Michael1240
Jul 12, 2024Brass Contributor
Keaters44 Thanks for this info! Is the fix you are talking about just being deployed by MS in their cloud operation system or anything a local IT guy has to install/update? (I'm speaking as a user who has no access to MS Admin Center nor Intune management.)
If I understand correctly, there are now 2 suggested solutions:
a) Exclude Office 365 App deployment via Intune for the affected Mac clients.
b) Said MS Intune fix to be effective for the environment the affected Mac clients are registered in.
Keaters44
Jul 12, 2024Brass Contributor
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
- STal112565Jul 15, 2024Copper ContributorDoes this mean that if we were running from an older version of Microsoft 365 apps, can we have the employees turn back on their automatic updates without fear that things will start crashing again?
- Michael1240Jul 15, 2024Brass Contributor
Seems like that Intune fix is working well. I have been able to work with all O365 apps (Excel, Word, OneNote and Outlook) open since this morning, connected via VPN and no issues at all. Still not 100% convinced until I will be at a local office w/o VPN but that has to wait until Friday.
So far, so good!
Thanks everyone who contributed to hunting this down, especially the admins who had contact with MS!!!- ZiluminatiJul 15, 2024Brass ContributorSo far so good here...nothing crashed/closed thus far...
- LurchiJul 15, 2024Copper Contributorit should not make a difference if your are connected via vpn, inside the office or remote without vpn.
- daannoJul 15, 2024Copper Contributor
Michael1240 Same for us, everything seems to work normal again.
- gc_rootJul 12, 2024Copper ContributorThanks for the notification. We too saw it yesterday and hope for the fix to be corrected soon.