Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
Keaters44 Thanks for this info! Is the fix you are talking about just being deployed by MS in their cloud operation system or anything a local IT guy has to install/update? (I'm speaking as a user who has no access to MS Admin Center nor Intune management.)
If I understand correctly, there are now 2 suggested solutions:
a) Exclude Office 365 App deployment via Intune for the affected Mac clients.
b) Said MS Intune fix to be effective for the environment the affected Mac clients are registered in.
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
- Does this mean that if we were running from an older version of Microsoft 365 apps, can we have the employees turn back on their automatic updates without fear that things will start crashing again?
Seems like that Intune fix is working well. I have been able to work with all O365 apps (Excel, Word, OneNote and Outlook) open since this morning, connected via VPN and no issues at all. Still not 100% convinced until I will be at a local office w/o VPN but that has to wait until Friday.
So far, so good!
Thanks everyone who contributed to hunting this down, especially the admins who had contact with MS!!!- So far so good here...nothing crashed/closed thus far...
- Thanks for the notification. We too saw it yesterday and hope for the fix to be corrected soon.
- At 6:41 AM ET, my apps just closed again...
- Looking forward to Monday to see if there is a change in the behavior.
- Is Microsoft InTune in the Apple App store? It's been so long I forgot how InTune was put on my Mac...just wondering HOW the update will come through, or whether I'd see it...
