Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
gc_root since this was only affecting a small portion of my machines I removed Office apps from being pushed to those devices by excluding them from the policy and manually installed the office suite. This has been working fine for now don’t ask me why since it’s the exact same version of the office apps but the users have had 0 issues all week.
Keaters44 Thanks for this info! Is the fix you are talking about just being deployed by MS in their cloud operation system or anything a local IT guy has to install/update? (I'm speaking as a user who has no access to MS Admin Center nor Intune management.)
If I understand correctly, there are now 2 suggested solutions:
a) Exclude Office 365 App deployment via Intune for the affected Mac clients.
b) Said MS Intune fix to be effective for the environment the affected Mac clients are registered in.
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
- Does this mean that if we were running from an older version of Microsoft 365 apps, can we have the employees turn back on their automatic updates without fear that things will start crashing again?
- At 6:41 AM ET, my apps just closed again...
- Looking forward to Monday to see if there is a change in the behavior.
- I don't believe I saw this notice but I will check on my end. Thanks for the update.
- It's 5:00 PM ET here and I had my apps shut down like 20 minutes ago
