Forum Discussion

Michael1240's avatar
Michael1240
Brass Contributor
Jul 02, 2024
Solved

Office 365 apps are closing randomly on MacOS

Hi, is anyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work...
mac
office 365
  • Keaters44's avatar
    Keaters44
    Jul 12, 2024

    Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today.   Fingers are crossed

gc_root's avatar
gc_root
Copper Contributor
Jul 11, 2024
I'm seeing the same issues for about 15 out ~ 200 devices. For the time being, the users are going throw OWA.
Jakemoen1383's avatar
Jakemoen1383
Copper Contributor
Jul 11, 2024

gc_root since this was only affecting a small portion of my machines I removed Office apps from being pushed to those devices by excluding them from the policy and manually installed the office suite. This has been working fine for now don’t ask me why since it’s the exact same version of the office apps but the users have had 0 issues all week.