Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
gc_root since this was only affecting a small portion of my machines I removed Office apps from being pushed to those devices by excluding them from the policy and manually installed the office suite. This has been working fine for now don’t ask me why since it’s the exact same version of the office apps but the users have had 0 issues all week.
- I have noticed an alert in my Microsoft Office Admin Centre stating there is a known issue with all Microsoft 365 Apps and Teams randomly closing and Intune is doing this for a forced reinstall. This function is happening in the background, and does not matter if your device is pending install or fully installed according to Intune. It says at 2PM they have deployed a fix. I can say since 2:30PM my apps have not been auto closing and no users are telling me that they have closed randomly and that they have had to reopen them.
Keaters44 Thanks for this info! Is the fix you are talking about just being deployed by MS in their cloud operation system or anything a local IT guy has to install/update? (I'm speaking as a user who has no access to MS Admin Center nor Intune management.)
If I understand correctly, there are now 2 suggested solutions:
a) Exclude Office 365 App deployment via Intune for the affected Mac clients.
b) Said MS Intune fix to be effective for the environment the affected Mac clients are registered in.
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
- I don't believe I saw this notice but I will check on my end. Thanks for the update.
- It's 5:00 PM ET here and I had my apps shut down like 20 minutes ago
