Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
Apparently I found out, due to previous Microsoft documentation, that Microsoft Office pack 16.86 is not at fault here. The fault is Microsoft Intune deployment system which is super buggy. If you deploy either a stand alone MS application package, or "Microsoft 365 Apps for macOS" and set the user groups or devices to required, it will keep reinstalling these apps because it can not get the OK status from the system. To avoid this, remove these groups from the installation package, bulk sync the Macs and then restart them, the problem should disappear. It worked for me, hopefully it will work for you as well!
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/app-management/no-notification-microsoft365-apps-macos-reinstall
AJMACHonestly, I do not think that this is the solution here, as there are a) multiple people / organisations with the problem and systems showing "OK" status in intune, and b) the problem description in your link states that office apps are closing and automatically restarting, which is not the case here. Plus, c) the app installation date is not updating opposing to what the source of your link says.
My MS applications status of today - they have not been updated/installed but still I experience unexpected shutdowns (less than before since I started using Outlook and OneNote web apps via browser), but still had a crash of PowerPoint & Excel this morning.
- So it's an Intune issue? If I remove Intune, nothing will work, right?
By the way, just to follow-up from yesterday, I tried using the Outlook Web App and the Excel, PowerPoint, Word applications and everything still closed...
AJMACagrrrrrrrrrrr I HATE Intune so much!! It's so buggy. I have exactly the same issue. And indeed, in Intune, we see an "Install Pending" status.
Both are Microsoft products—how hard is it to fix this problem!? It looks like this has been a known issue since May 2023. It's strange that I started seeing this problem only a few days ago, never before, to be honest.
- Trust me, I feel you and s much as I would like to make the enrollment experience fully automated, I guess we will just have to stick with uploading the office pack to company portal and make it a self service option.
AJMAC yeah indeed. But then another problem will come in: you can't deploy *.PKG files as AVAILABLE. Only REQUIRED. Microsoft 365 Apps installer comes with a PKG file (https://support.microsoft.com/nl-nl/office/microsoft-365-of-office-2021-op-een-pc-of-mac-downloaden-en-opnieuw-installeren-4414eaaf-0478-48be-9c42-23adc4716658#InstallSteps=Install_on_a_Mac).
https://learn.microsoft.com/en-us/mem/intune/apps/macos-unmanaged-pkg#step-6---assignments
