Forum Discussion

Michael1240's avatar
Michael1240
Brass Contributor
Jul 02, 2024
Solved

Office 365 apps are closing randomly on MacOS

Hi, is anyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work...
mac
office 365
  • Keaters44's avatar
    Keaters44
    Jul 12, 2024

    Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today.   Fingers are crossed

Michael1240's avatar
Michael1240
Brass Contributor
Jul 10, 2024
I'm just trying this workaround - Using Outlook Web App in Safari, not using Outlook local and removed my Outlook appointment widget on desktop. Some minutes after that my OneNote app closed w/o any error message. Restarted my OneNote now and will also open PowerPoint plus Excel to observe during the day.
Michael1240's avatar
Michael1240
Brass Contributor
Jul 10, 2024

Not using Outlook at all today (except the Outlook Web App in Firefox) has brought me through the morning, but now after lunchbreak, maybe 10 minutes after I logged into my Mac again, all local O365 apps have just closed again. I really dont see any "pattern" here so far.

  • Ziluminati's avatar
    Ziluminati
    Brass Contributor
    Jul 10, 2024
    Ugh...I'm having same issues...my Mac is a company laptop, but my IT team at work can't help me, because they issued new laptops when we merged with another company (I still use my Mac); I'm enrolled in InTune as well. Does anyone know if Microsoft will address this issue? I can't uninstall and reinstall o365 because of the change in laptops, I won't be able to add the apps back to my Mac (according to my company's IT help desk)