Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
PedroVervaeke I can confirm your findings. Mine is also pending install status in Intune. I'll be bringing this up with our Microsoft CSM today.
I can confirm this as well on my end with Intune. Both of our affected users are pending install.
- I've been able to confirm exclusion of the machine from distribution stops the app from crashing (and is likely saving a ton of bandwidth too)
- I can confirm that all 19 of my mac users are all showing installed in Intune and all are experiencing the issue, for those using Outlook 16.86.3, the update that came out on July 2, 2024. For those using the Outlook Web App, the issue does not happen at all. Something is wrong with the Outlook 16.86.3 version.
- So, after one day of working with Outlook Web instead of using the normal Outlook application, I can definitely say that O365 keeps crashing at all random times. At least 5-7 times throughout the day with no specific behaviour or pattern.
Did you uninstall Outlook 16.86.3 competely for your users, or are they just not using it?- Most of the users use the Web App of Outlook, and I have the other users switching over to the Web App. Since using it that way, I am not having any issues with myself or the users with Word, Excel or Powerpoint applications.
- I'm just trying this workaround - Using Outlook Web App in Safari, not using Outlook local and removed my Outlook appointment widget on desktop. Some minutes after that my OneNote app closed w/o any error message. Restarted my OneNote now and will also open PowerPoint plus Excel to observe during the day.
Not using Outlook at all today (except the Outlook Web App in Firefox) has brought me through the morning, but now after lunchbreak, maybe 10 minutes after I logged into my Mac again, all local O365 apps have just closed again. I really dont see any "pattern" here so far.
