Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
Hi All,
We are having the same issue... All our Macs are managed by Intune.
The installed Office package is the default one that can be selected out of the box in Intune, the package is not created by us.
What I discovered from doing some testing for our environment.
- This doesn't affect devices were the Office package was installed a few weeks ago -> these devices have the package marked as "Installed".
- Only occurs on device that are deployed since the last weeks -> these devices have the package marked as "Pending for install".
There are multiple devices where the Office package is not detected as installed, however the Office apps are present on the device.
I was able to reproduce the issue by forcing synchronizations. Intune will try to reinstall the Office package. This results in closing the Office apps (Word, Outlook, Excel,...). The "New Teams" app is not affected in this case (no testing done with OneDrive).
I removed the app assignment on the users where it was installed but not detected as installed. Intune will not retry installing the Office applications which ends the random closures.
This is offcourse not a solution for the issue but can help to cover some time until Microsoft has fixed this issue.
If I find someting new on this matter, I will post it here 🙂
Kr,
Pedro
PedroVervaeke I can confirm your findings. Mine is also pending install status in Intune. I'll be bringing this up with our Microsoft CSM today.
I can confirm this as well on my end with Intune. Both of our affected users are pending install.
- I've been able to confirm exclusion of the machine from distribution stops the app from crashing (and is likely saving a ton of bandwidth too)
- I can confirm that all 19 of my mac users are all showing installed in Intune and all are experiencing the issue, for those using Outlook 16.86.3, the update that came out on July 2, 2024. For those using the Outlook Web App, the issue does not happen at all. Something is wrong with the Outlook 16.86.3 version.
- So, after one day of working with Outlook Web instead of using the normal Outlook application, I can definitely say that O365 keeps crashing at all random times. At least 5-7 times throughout the day with no specific behaviour or pattern.
Did you uninstall Outlook 16.86.3 competely for your users, or are they just not using it?
finning-rs Any success with excluding? I just got around to excluding my users that were stuck in the pending install status.
- I have received the exclusion today and can confirm my Office apps are no longer crashing.
