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Office 365 apps are closing randomly on MacOS
Hi, is anyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work...
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
You’re quick pointing to office accounts or MDM/Update/SSO functions/Policies when multiple people report this issue happening since the last office update or since them installing new machines.
But you’re right, local IT is always the first go to point, just don’t forget that other people here are already those IT department admins that you are talking about. 😉
But you’re right, local IT is always the first go to point, just don’t forget that other people here are already those IT department admins that you are talking about. 😉
Absolutely correct, however many other people are organizations are not having this issue so it's not a global thing. It could be a unique configuration that is not deployed/used by everyone, or something limited to the region OP and affected others are hosted out of.
Honestly, hats off to OP for troubleshooting as much as they have since they look to be a user and not IT Support "proper". Though, considering they reinstalled office themselves, and assisted with the reimage, I am figuring their Mac Managment and Configuration is not very far along or well realized. I'd bet the devices are largely user supported unfortunately.
Honestly, hats off to OP for troubleshooting as much as they have since they look to be a user and not IT Support "proper". Though, considering they reinstalled office themselves, and assisted with the reimage, I am figuring their Mac Managment and Configuration is not very far along or well realized. I'd bet the devices are largely user supported unfortunately.
- You assumed correctly. I’m the OP and just an user (however working in an IT company gives you more leverage and knowledge for analyzing your own problems).
Furthermore, I have the impression that outside of the US or depending on company sector there is still a minority of people working with Mac. Our standard device is Dell / HP notebooks with Win11. Only a small portion of people work and get approval for working on Mac machines due to extensive costs per device.- This brings me to an idea: Could any of the IT admins here remove a Mac device with the issue from their Intune management and install office manually as it would be a private/personal device just with O365 company accounts and check if this is working? We could narrow down if it’s a policy issue then.
- Michael1240
Good idé.
I would gladly try it out on the user that I have installed an older version of Office ( if the issue persists, but so far so good with an older version )
Good to mention - All of our MACs are enrolled from Intune with the same policies but only two are affected out of 90.
So having a hard time believing that a policy should be the issue here, at least for us.