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Office 365 apps are closing randomly on MacOS
Hi, is anyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work...
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
If you had not already wiped your device, there are tools that will remote all office components from your device, "uninstalling" an application on macOS is usually little more than dragging the app to the trash and does not actually remove the sqlite databases or any of the plists which usually cause the app to crash. Reinstalling macOS would remove anything device side being the cause of the issue.
With you already wiping the device (and not using timemachine) I'm betting the issue is not on your Mac, it's with your Office account or something your employer is doing with MDM like a broken update function or SSO function, or possibly broken conditional access policies from Entra.
Since this is an employer owned device/managed, open a ticket with your IT department. Anything left to troubleshoot is all console side.
With you already wiping the device (and not using timemachine) I'm betting the issue is not on your Mac, it's with your Office account or something your employer is doing with MDM like a broken update function or SSO function, or possibly broken conditional access policies from Entra.
Since this is an employer owned device/managed, open a ticket with your IT department. Anything left to troubleshoot is all console side.
- You’re quick pointing to office accounts or MDM/Update/SSO functions/Policies when multiple people report this issue happening since the last office update or since them installing new machines.
But you’re right, local IT is always the first go to point, just don’t forget that other people here are already those IT department admins that you are talking about. 😉- Absolutely correct, however many other people are organizations are not having this issue so it's not a global thing. It could be a unique configuration that is not deployed/used by everyone, or something limited to the region OP and affected others are hosted out of.
Honestly, hats off to OP for troubleshooting as much as they have since they look to be a user and not IT Support "proper". Though, considering they reinstalled office themselves, and assisted with the reimage, I am figuring their Mac Managment and Configuration is not very far along or well realized. I'd bet the devices are largely user supported unfortunately.- You assumed correctly. I’m the OP and just an user (however working in an IT company gives you more leverage and knowledge for analyzing your own problems).
Furthermore, I have the impression that outside of the US or depending on company sector there is still a minority of people working with Mac. Our standard device is Dell / HP notebooks with Win11. Only a small portion of people work and get approval for working on Mac machines due to extensive costs per device.
