Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
Here is a small update regarding my testing about reverting Office Suite to a previous version for one of our MAC OS users.
Yesterday I reverted the user's office Suite from version 16.86 (24060916) to May update version 16.85 (24051214)
( and disabled MAU, Microsoft auto update )
Before this revert was done our user experienced a random shutdown of the office apps.
But now with an older version our user has been able to work for about 6 hours without any random shutdowns.
I will keep monitoring it and keep updating Microsoft in my support ticket.
FYI:
MacBook Air (M1, 2020)
OS build : 14.5 ( Sonoma )
Jquality This is at least some good news for a workaround, please keep on with your reports.
Did you uninstall the newest office version by simply moving the applications to trash or did you do some extended uninstall & cleanup routine?
I have been trying using Rosetta and this won't help at all. At first glance it seemed to be stable when I used it for an hour or so, but then yesterday evening I experienced a shutdown again.
Michael1240
I did a clean uninstall by simply moving the apps to the trash bin and then installing an earlier version of Office Suite.
If you're going to downgrade to an earlier version keep in mind to disable MAU ( Microsoft Auto Update ) immediately when you have re-installed the apps.
But yeah, not 100% sure that the downgrade works or not but so far so good.
