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Office 365 apps are closing randomly on MacOS
Hi, is anyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work...
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
Hi again,
I have now been in contact with MS support regarding the issue.
They believe it could be an issue with the latest office updates or the latest updates from Apple.
Microsoft said that I should try to revert the office package to an earlier version which I have now done by trying out this build (released May 14, 2024, 16.85 (24051214) and disable MAU ( Microsoft auto update )
Will come back with an update if this work-around works.
I have now been in contact with MS support regarding the issue.
They believe it could be an issue with the latest office updates or the latest updates from Apple.
Microsoft said that I should try to revert the office package to an earlier version which I have now done by trying out this build (released May 14, 2024, 16.85 (24051214) and disable MAU ( Microsoft auto update )
Will come back with an update if this work-around works.
- Can I know how they got you a previous version of the office package and how did they turn off MAU
- Ah great, well I will try out this version anyway.
Yes here is a link to where you can download earlier versions of the MS Office suite
https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac
I disabled the MAU through a policy in Endpoint/ Intune that I created earlier for our MAC OS users.
Not 100% sure how to disable it manually,
Maybe if you start an office app and head over to Help in the top menu bar and press " check for updates, then MAU will pop up and I believe it should be a check box in the MAU window saying " Automatically keep my Microsoft apps up to date " un-check that one. if you reverting to an older version I would also guess that the check box will be enabled again not sure.- I figured it out, but thank you. Yes I could do it through Intune, but the problem is all of my other 22 end users are not having this problem as they are on the same version as the affected user, but the others have been on their Apple Silicon machines for over 3 months or more.