Forum Discussion
Keyboard Shortcuts Not Working
I’m having the same issue.
I’ve set up custom shortcuts for some of my Categories, eg General ^5 and ^5 shows by the category name but is greyed out and Outlook beeps when I press ^5. Sometimes they work very briefly and then stop on next application restart.
Some other custom shortcuts (eg Archive ^1) work fine!
It’s all very surreal. Any suggestions or a fix welcome.
If this problem continues to happen, please send feedback from within the app (Help menu > Feedback > I don't like something), and then reply here to let us know that you have sent feedback. If willing, please fill in the email field in the feedback form so that it's possible to contact you in case more information is required. When you send feedback, it includes some diagnostic information about your computer which may help investigate the issue.
Hi Steve,
I found the feedback form didn’t allow for email address or attachments.
Attached are a couple of screenshots
Message | Categorise menuMessage menu
Shortcut for Archive ^1 works reliably
Shortcuts for categories eg General ^5 do not work at all except very occasionally when I remove the shortcuts and add them again they seem to work for a few minutes or possibly until Outlook is restarted, but sometimes still don’t work at all. They show in the menu as per the screenshot.
Regards,
Richard.
richardmanley3 It is expected for the shortcuts to be grayed out on the menus. This is a style change in a recent Mac OS update. You should see the same in all apps. Here's a screen shot of the menu from Mac's Finder app, showing that the shortcuts are grayed out. If the shortcuts aren't working, that's unexpected. At the moment, I don't have a way to reproduce the issue, so it's difficult to investigate. We have not received much feedback about this, so it doesn't seem to be affecting many. Any information about what happens between the shortcuts working as expected and then not working, please share it here.
Thanks for the reply.
Yes, I recently noticed that functional keyboard shortcuts in other applications are also greyed out. You are correct that this is not an indicator that keyboard shortcuts are not working. However, the keyboard shortcuts in MS Outlook are not working. Some stock shortcuts (e.g. Cmd-C, Cmd-V for copy-paste) are still functional for me, but the shortcuts I've created for myself in the keyboard preferences are not. I've attached a screenshot (company names blurred) that shows Outlook knows those menu items have shortcuts, but pressing them while in the app does not execute those menu commands. I can't tell you what makes them work or not work because they haven't worked even once since I updated the OS to Big Sur.
I just submitted feedback through the app, as asked. There was no space to enter my email on the feedback form. I've also included a screenshot showing the problem. Command-n does work (as do all the others), but it is grey on the menu. Odd.
