Forum Discussion
Keyboard Shortcuts Not Working
Same, in December of 21. So, nearly a whole year since the issue posted, confirmation from at least 15 more users, and no official response? This is very frustrating, as I'm accustomed to using shortcuts to sort my email to keep my inbox tidy, and Outlook is absolutely uncooperative.
I've tried all manner of restarting and re-recording the shortcuts in the keyboard preference panel, but nothing works. Outlook shows the keyboard shortcuts in the menus, so it knows what I want it to do, but gives me a sassy little beep and refuses to do anything when I try to use them.
I’m having the same issue.
I’ve set up custom shortcuts for some of my Categories, eg General ^5 and ^5 shows by the category name but is greyed out and Outlook beeps when I press ^5. Sometimes they work very briefly and then stop on next application restart.
Some other custom shortcuts (eg Archive ^1) work fine!
It’s all very surreal. Any suggestions or a fix welcome.
I'm having the same problem on Word. Sometimes the keyboard shortcuts work. Other times they don't, The ones I setup myself are most affected because they would stop working while the basic ones would still work (such as select all, copy, etc.)
I am also having the same issue where I can copy but the paste shortcut doesn't work, except if I go the the paste button on screen.
If this problem continues to happen, please send feedback from within the app (Help menu > Feedback > I don't like something), and then reply here to let us know that you have sent feedback. If willing, please fill in the email field in the feedback form so that it's possible to contact you in case more information is required. When you send feedback, it includes some diagnostic information about your computer which may help investigate the issue.
Hi Steve,
I found the feedback form didn’t allow for email address or attachments.
Attached are a couple of screenshots
Message | Categorise menuMessage menu
Shortcut for Archive ^1 works reliably
Shortcuts for categories eg General ^5 do not work at all except very occasionally when I remove the shortcuts and add them again they seem to work for a few minutes or possibly until Outlook is restarted, but sometimes still don’t work at all. They show in the menu as per the screenshot.
Regards,
Richard.
richardmanley3 It is expected for the shortcuts to be grayed out on the menus. This is a style change in a recent Mac OS update. You should see the same in all apps. Here's a screen shot of the menu from Mac's Finder app, showing that the shortcuts are grayed out. If the shortcuts aren't working, that's unexpected. At the moment, I don't have a way to reproduce the issue, so it's difficult to investigate. We have not received much feedback about this, so it doesn't seem to be affecting many. Any information about what happens between the shortcuts working as expected and then not working, please share it here.
I just submitted feedback through the app, as asked. There was no space to enter my email on the feedback form. I've also included a screenshot showing the problem. Command-n does work (as do all the others), but it is grey on the menu. Odd.
