Forum Discussion

1Ai_Li1's avatar
1Ai_Li1
Copper Contributor
Feb 19, 2020
Solved

Help me please!

PLEASE HELP! I am somewhat of a compulsive worrier, I tend to worry a lot about things happening to my notes, I've been using this software for about a year now because half my google docs were mysteriously deleted.

Onenote has proved well for me since then, I've started writing my stories on there and I had one very long page (which will play part later) and I wrote, I wrote a lot and I have over 400 notes.

I've began to worry about things happing to my notes, I mostly use the app for context.

My onenotes would be lost or deleted

My notes would be hacked

I would forget my passwords

I would worry almost every day about that before I went to talk with someone about it, it was agony, complete agony and still is. A few days ago I sighed in and out of onenote and that super years long of work note was gone.

I stayed on six or five hours with customer support, which didn't help (And now I discovered just last night that I'm able to open it, it just freezes when I try to edit it and won't load the whole page) Now I fear that I've done:

Irreversible damage

That I'm still going to lose my notes

I've begun to lose my faith in the software. I mostly use the app and sometimes the website, but will the long note crash all my others?

Thank you.
  • 1Ai_Li1- If you were using OneNote 2016 there was an option to back up just in case you had issues. If you can open OneNote, got to File/Options & look for "Save & Back Up". If your OneNote was being backed up you'll see the file path to the backup location. If you cant do that, try searching File Explorer for OneNote in or around C://....../AppData/Local/Microsoft/OneNote

     

    You might be lucky and find a back up file which you can use to recover.

2 Replies

  • Allan_Clarke's avatar
    Allan_Clarke
    Iron Contributor

    1Ai_Li1- If you were using OneNote 2016 there was an option to back up just in case you had issues. If you can open OneNote, got to File/Options & look for "Save & Back Up". If your OneNote was being backed up you'll see the file path to the backup location. If you cant do that, try searching File Explorer for OneNote in or around C://....../AppData/Local/Microsoft/OneNote

     

    You might be lucky and find a back up file which you can use to recover.