Self-service BitLocker recovery

To get a BitLocker recovery key, Microsoft employees were spending up to an hour with Helpdesk. Microsoft IT created a self-service portal that reduced Helpdesk calls—but remote staff couldn’t access it without a corporate network connection. To help our remote employees, we created a companion web app using Azure Active Directory Application Proxy. It extends the portal to any Internet-enabled phone or device. Now all employees can retrieve a single-use BitLocker recovery key in just a few minutes.

 

Read more on IT Showcase.

 

- Microsoft IT Showcase