Forum Discussion
User with full access to shared mailbox can't open protected email in Outlook
I would also like to know if there has been any update to this. Thank you.
ScottVAMT Access to protected content sent to a shared mailbox is in the market now for users directly being granted access to the mailbox. We still don't have a solution for users that are granted access to the mailbox via a group. We will continue working on it.
- Aljaz_GorjupJan 27, 2020Copper Contributor
- Scott WakemanMar 02, 2020Copper Contributor
EsaggeseIf a target recipient is a "regular" mailbox, but not specifically configured as a "shared" mailbox, and multiple authenticated users have delegated access to this mailbox, is it expected these authenticated users should be able to open the message/document? Or is it important that the "shared" mailbox be a true shared mailbox? (I just want to be sure before we try to convert to a truly shared mailbox as there are automated processes that also pull content from the mailbox).
- Tim KittelbergerApr 07, 2020Copper Contributor
In my tests it must be a true shared mailbox and not a mailbox with delegated access.
And I think this is correct. If I give someone delegated access to my mailbox, I dont want that they also are able to open the critical protected information. Instead they have access to the usual stuff and other stuff is still protected for me.
- ScottVAMTJan 08, 2020Copper Contributor
Esaggese Thank you for your response. I had tested this without error before putting out that Azure Rights Management was "OK" to use with shared mailboxes.. to our over 2000 users... but then received an inquiry from one, with older information that stated it wasn't. You've cleared up this question.
Thank you!
Scott