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saravanan82's avatar
saravanan82
Copper Contributor
Jan 18, 2024

DLP policy is not syncing with endpoints for more than 5 days

We are in the process of deploying endpoint DLP policies to devices onboarded to Purview. However the policy status remains not updated for more than 5 days. Is there any way to force update the poli...
microsoft purview
saravanan82's avatar
saravanan82
Copper Contributor
Jan 23, 2024

Hi BillClarksonAntill,

 

The policy sync option is greyed out in the defender portal.  The last DLP policy sync occurred on Jan 13th, post that we have made many changes to endpoint DLP policies and none of them enforced to  devices.

BillClarksonAntill's avatar
BillClarksonAntill
Iron Contributor
Jan 24, 2024

Hey saravanan82 

 

Have you turned on Device Monitoring by chance

 

Check out this link https://learn.microsoft.com/en-us/purview/endpoint-dlp-learn-about#whats-different-in-endpoint-dlp:~:text=Enabling%20Device%20management

    • BillClarksonAntill's avatar
      BillClarksonAntill
      Iron Contributor
      Jan 25, 2024

      Hey saravanan82 

       

      I'm starting to wonder if its an issue between the Tenant and the Device?

       

      Have you by chance checked with Microsoft to see if they are experiencing any issues?

       

      Also have you tried to reinstall the agent to make sure its up-to-date on the device?

      • saravanan82's avatar
        saravanan82
        Copper Contributor
        Jan 25, 2024

        Hi BillClarksonAntill,

         

        I have raised a support case but till now no agent is assigned to that case. This is not affecting only for my device but all onboarded devices are affected.

         

        Anyhow i'll try to Re onboard my device

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