Forum Discussion
Kotus-Tech365
Jul 30, 2021Brass Contributor
Auto-labelling not applying
 I am testing auto application of Retention Labels in Compliance Centre.     I've created the label - all fine.     I've also created Label Policy that should auto apply on the following condition:  C...
- Dec 12, 2022
Hi Kotus-Tech365,
There could be a few things going on here.
- Is the SharePoint site a "modern" site that uses a Microsoft 365 group for access? If yes, when you create the retention label policy, choose "Microsoft 365 Group" as the location, not SharePoint sites. 99% of the time, this is the issue.
 - Did you apply the content type to the specific document you want to label?
 - Your condition may not be formatted correctly. It should be: ContentType:"content type name". It's important to add the quotes if the name has spaces.
 
Please let us know if these resolve the issue. The great news is that we are releasing a feature in February 2023 called simulation mode for retention labels that will help you test these policies in 24hrs rather than one week.
Thanks!Erica
 
EricaToelle
Microsoft
Dec 12, 2022Hi Kotus-Tech365,
There could be a few things going on here.
- Is the SharePoint site a "modern" site that uses a Microsoft 365 group for access? If yes, when you create the retention label policy, choose "Microsoft 365 Group" as the location, not SharePoint sites. 99% of the time, this is the issue.
 - Did you apply the content type to the specific document you want to label?
 - Your condition may not be formatted correctly. It should be: ContentType:"content type name". It's important to add the quotes if the name has spaces.
 
Please let us know if these resolve the issue. The great news is that we are releasing a feature in February 2023 called simulation mode for retention labels that will help you test these policies in 24hrs rather than one week.
Thanks!
Erica