Forum Discussion

Mgottas76's avatar
Mgottas76
Copper Contributor
Apr 28, 2022

Pin not found

 

Updated primary recovery email in my Microsoft account and now my laptop won’t open. Used my phone and the account Let me in to change email and password but it is not recognized by my laptop.
The old email does not exist any longer so I can not add it back on the account, any ideas? Lenovo I7 running windows 10 thanks! 

Conditional Access
identity and access management

2 Replies

  • AhmedBadawy's avatar
    AhmedBadawy
    Copper Contributor
    Apr 29, 2022
    First time to see this 🙂
    here is what I would do. Connect using local admin and delete the old profile. restart and connect with the new one. I hope you had all your data into OneDrive.
    Check this link also, it may help https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address?view=o365-worldwide