Passkey Sign in Method (Entra Account) missing in Security

Hi Chandra,

For Entra ID accounts, I would check the Authentication Methods policy first.

In the Entra admin center, go to:

Protection > Authentication methods > Policies > Passkey (FIDO2)

Make sure that:

1. Passkey (FIDO2) is enabled.
2. The user is included in the target group.
3. “Allow self-service set up” is set to Yes.
4. If you are using passkey profiles, the correct profile is assigned.
5. The user is using the work/school Security Info page, not the personal Microsoft account page.

The registration page should be:

https://mysignins.microsoft.com/security-info

Then select:

Add sign-in method > Passkey

If “Allow self-service set up” is disabled, users may not see the Passkey option in Security Info even if Passkey (FIDO2) is enabled in the tenant.

Microsoft documentation:

https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-authentication-passkeys-fido2

https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-register-passkey