Forum Discussion

Copper Contributor

Jun 05, 2019

Issue AIP Protection for PDF (Adobe Plugin )

We have a user who could not open a protected document (PDF) . Once user enters the email and in a few seconds the error message flashes(the network location cannot be reached). Any one experienc...

information protection and governance

microsoft information protection

Rights Management

Martin_Sieber

Microsoft

Jun 21, 2019

Thanks!

Could you please have the user zip the contents of the following directory:

%localappdata%\Microsoft\RMSLocalStorage\mip\logs

Afterwards, please send that zip to the following email address:

"martin" dot "sieber" at "microsoft.com

Regards,
Martin

Jagadish12

Copper Contributor

Jul 02, 2019

Martin_Sieber

I have replied and sorry for the delay . It was challenging to get user due to time zone .

Thomas_Gfeller
Copper Contributor
Sep 22, 2020
Hi Jagadish12 Martin_Sieber

Could you solve the problem? What was the roote cause for it?
We currently have the same problem here with Sensitivity Labels and Protection.

BR
Thomas
- Thomas_Gfeller
  Copper Contributor
  Sep 22, 2020
  We found out what causes the problem.
  
  Adobe Reader is using WinHTTP Proxy configuration. Our WinHTTP configuration sends the traffic from a workplace client in the internet (outside corporate office) to our proxy. Adobe Reader does not like that (Maybe SSL Inspection Issue). If you set WinHTTP to direct access (no proxy) it works.
- Martin_Sieber
  Microsoft
  Sep 22, 2020
  Hi Thomas_Gfeller,
  
  Back then, I suggested opening a support case with Adobe, don't know the outcome.
  
  Regards,
  Martin