Forum Discussion
Encrypt button disappearing from Outlook
Hello, We seem to be having an issue with the Office 365 Office Message Encryption (OME) for a couple of customers. They are properly licensed with Business Premium and AIP Plan 1 and have the l...
rdiddy I've never had any issues (after much frustration) when support finally figured out that I needed to install a MS program add-on of sorts in order to fix this encrypt button issue. We use Office365 and our versions of Outlook come right from our subscription so you'd think it would already have everything built into Outlook especially since we're always running the latest versions of outlook to make the encrypt button work and work at all times, but it does not..at least not for us. I also found out that it makes it a tad harder if you have more than 1 Inbox in set up in Outlook as you need a license for each email account you intend to send encrypted emails. Employees will forget or simply not understand that they need to make sure they are using only 1 FROM address when encrypting so we had to resort to just paying for a license for any & all email addresses the employee uses so as to avoid this problem.
Before you try installing anything here is the licenses we use that I know works. Apply the same to a user and test...maybe you'll get lucky and it will just work.
Azure Information Protection Premium P2
Microsoft 365 Business Standard
I started with almost exactly what you have. Policy based encryption would not work. The encryption button did show up and was working when I had that license. Though I'm not sure if it would have stayed. MS claims it won't. P2 does not even show as an available service when I search. Also both p1 and p2 show office 365 message encryption as part of that service. I don't know what is what at this point. I know have the below:
Microsoft 365 Business Standard
Azure Information Protection Premium p1
Microsoft 365 E5 Information Protection and Governance
rdiddy P1 (what you have) is even better than P2 & based on what you said, you do have all the correct licenses. You might want to pay extra for MS premier support. You could always downgrade your support after you're all fixed up if you dont want to keep paying it. They are much better IMO than standard MS support.
- Good suggestion. I'll look into that. Yeah I've check in powershell to enable the encrypt button. It's set to be on. It just won't show consistently and they are stuck in "that's expected behavior" mode. Trying to get me to upgrade to e5. WTH. Like I'm going to pay all that extra monthly so a **bleep** encrypt button will show in Outlook desktop? Nope.
- I know the button wont show up if Outlook is installed with Volume Licenses. Any chance that's part of the issue?