Forum Discussion
Alex Melching
Jan 10, 2019Iron Contributor
Encrypt button disappearing from Outlook
Hello, We seem to be having an issue with the Office 365 Office Message Encryption (OME) for a couple of customers. They are properly licensed with Business Premium and AIP Plan 1 and have the l...
rdiddy
Mar 04, 2021Copper Contributor
I'm going through this ordeal now. I've talk to MS reps dozens of times. I've gotten so many different answers I'm about sick. We wanted keyword encryption via exchange rule, on demand- keyword and encrypt button, and policy based.
First We were told Azure information protection is what we need. Then I was told Information protection and governance was the license I needed. Then I was told I need both. All along this ride I tested and tested. NOW, the encrypt button won't show in Outlook desktop, shows in OWA, and they tell me that I need E5. It's utter garbage... The outlook desktop encrypt button randomly shows up now. When it does it works. They tell me it must be a bug. They say with my Business standard license the office applications I have is under MS 365 Business apps version, while the encrypt button comes with the MS 365 Enterprise apps(proplus).
Two weeks it too me to get this information and now I have an encrypt button that works, when it shows up, but you have no way of knowing when it's going to pop up. The keyword encryption and policy based via DLP policy works fine.
I call BS.
Alex Melching
Mar 04, 2021Iron Contributor
I'll do a write up on this thread to explain the Office 365 Message Encryption (OME) options and how the license and the version of Office impacts the user experience.