Forum Discussion

Brass Contributor

May 11, 2020

AIP UL Classify and protect client error on old Windows 7 SP1

Hi community, I installed the last version of Azure Information Protection (AIP) unified client on an old Windows 7 Service Pack 1 (SP1) PC. All AIP labeling activities work fine from Office ...

information protection and governance

microsoft information protection

PeterRising

MVP

May 11, 2020

Maxlan71

Hi, Whilst it's obvious that you've got AIP working on Windows 7, it is not actually a supported OS so this could be why it does not work for you - https://docs.microsoft.com/en-us/azure/information-protection/requirements#client-devices

Do you have a supported device you can try this on please?

Maxlan71
Brass Contributor
May 12, 2020
Thank you very much PeterRising,

Naturally, all works fine on a supported device like Windows 10. I tried on it.

But I need to know if there is a workaround to resolve this AIP UL issue on Windows 7 SP1 with extended support.

Checking AIP UL client Help and Feedback on Window 7 SP1, the client status was "Working Offline" (see attached image). It seems like it is unable to connect to MS AIP service to download the labels.
- PeterRising
  MVP
  May 12, 2020
  Maxlan71
  
  I'm afraid I know of no such workaround. I don't believe this is going to work on Windows 7.
  - Maxlan71
    Brass Contributor
    May 17, 2020
    I resolved the issue. I installed all windows 7 SP1 last updates and all works fine now 😉
    
    Thanks.