Forum Discussion
Outlook has been locked out for days
I am the sole Global Administrator of my Microsoft 365 tenant My main account has been locked out for days due to a broken Microsoft Authenticator registration (Error 500121). I have tried: Addin...
Hi, if you can still reach the admin center, go into Entra ID and reset the affected user’s authentication methods. If Temporary Access Pass is available in your tenant, that is usually the cleanest way back in. After recovery, I’d create a separate emergency admin account with strong protection so one broken MFA setup cannot lock you out again