Forum Discussion
MSLE: verification link expired, institution address validation also fails (UNYT)
Hi omerfarukkrc, I'm happy to help.
Some updates have been applied to the system. Could you please try the process again using Microsoft Edge in an InPrivate window?
If the issue persists, please let us know and provide screenshots of the error so we can investigate further.
Thank you.
MicrosoftHi omerfarukkrc thanks for the heads up, now that you can access the MSLE portal, please open a support ticket in the Help link top right corner of the portal.
Thanks
Hi Carlos, I tried to open a support ticket as you suggested, but the
"Create a Case" form gives me this error every time I submit: "An error
has occurred while processing your request. Please try again later."
I've tried this multiple times over the past few days with different
content, same result - so this seems to be a persistent issue on my end,
not a one-off glitch.
Since I can't get the ticket form to work, could I describe the issue
here instead, or could you help me log it on your side?
The core problem: on the "Register your course" page, I cannot select or
confirm my institution - the "Educator name" field shows "--" and I get
"Institution name is a required field," even though my Profile correctly
shows "University of New York Tirana." This completely blocks course
registration. Separately, my institution's address in Profile is also
outdated and read-only.
Institution email: email address removed for privacy reasons
- Carlos_Chaves
Hi omerfarukkrc thanks for the feedback, sending it to support.