Forum Discussion
MSLE: verification link expired, institution address validation also fails (UNYT)
Hi omerfarukkrc, I'm happy to help.
Some updates have been applied to the system. Could you please try the process again using Microsoft Edge in an InPrivate window?
If the issue persists, please let us know and provide screenshots of the error so we can investigate further.
Thank you.
MicrosoftHi omerfarukkrc, I'm happy to help.
Some updates have been applied to the system. Could you please try the process again using Microsoft Edge in an InPrivate window?
If the issue persists, please let us know and provide screenshots of the error so we can investigate further.
Thank you.
Hi Carlos, thank you for the update.
I was able to reach the individual educator dashboard and Profile page successfully using the same method (Edge InPrivate), and my basic profile info (Title, Department) saved correctly on Submit.
However, two new issues appeared once I got this far:
1. On the "Register your course" page, the "Educator name" field shows "--"
and displays the error "Institution name is a required field" — even
though my Profile page does show "University of New York Tirana" as the
Institution Name. This blocks me from registering a course.
2. In my Profile, the Institution address, City, and Zip code fields are
pre-filled but outdated — they show an old campus location ("Kodra e
Diellit") that the university no longer uses. These fields appear to be
read-only for me. Could you let me know how to request an update to the
institution's registered address, and whether that could be related to
issue #1 above?
Happy to provide screenshots of either issue if helpful. Thank you again for your help.