Windows Intune known issue

Hello BestSumy

Troubleshooting autopilot involves a lot of steps.. here are a few to kick things off. Let me know if you require further help and I will happily assist you.

I recommend that you enable "Turn on log collection and diagnostics page for end users" in the ESP is you have not already done so. That makes it easier for you to troubleshoot autopilot.

1. White Glove could fail if the device does not support TPM-attestation and if TPM is already owned by for example Windows. Typically all devices from 2016 and above supports TPM-attestation.

Please make sure that your devices have TPM attestation and reset TPM in UEFI firmware. Run this in Powershell to get TPM-attestation status: 

Get-TpmSupportedFeature -FeatureList "Key Attestation"

Get-TpmSupportedFeature -FeatureList "Key Attestation"

See this blog post for tips on how to troubleshoot and gather autopilot and TPM-related logs. https://www.nicklasahlberg.se/2020/01/11/autopilot-white-glove-0x801c0003-error/

2. Please run dsregcmd /status from a device with this error to see if you find any issues. Do you hybrid join your devices? If your users have a M365-license, please make sure that you do not run any startup/script or in any other way push a KMS activation.

//Nicklas

https://nicklasahlberg.se/