Windows Autopilot

Dear members,

We are experiencing the following issue with Windows Autopilot.

Some devices from users went randomly into the Windows Autopilot phase and fails at the account setup phase (0x81036502).

This usally occured after a restart or a sign in. These devices were already enrolled in Intune, Entra ID joined and have been used for months.

I've never seen this before, so this is very strange.

See the ESP settings from the tenant down below.

Show app and profile configuration progress: Yes

Show an error when installation takes longer than specified number of minutes: 60

Show custom message when time limit or error occurs: Yes

Turn on log collection and diagnostics page for end users: Yes

Block device use until all apps and profiles are installed: Yes

Allow users to reset device if installation error occurs: No

Allow users to use device if installation error occurs: Yes

Block device use until required apps are installed if they are assigned to the user/device: All

All the apps deployed from Intune are targeted on device level and not user. 

Does anyone have an idea what the cause of this issue might be.

Thank you in advance for reading this and assisting me.

Kind regards,

Mehmet Gül