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Thushy's avatar
Thushy
Copper Contributor
Dec 07, 2025

Window 11

Hello 


I am using windows 11 few weeks ago I received windows update after update my windows started asking Bitlocker key i didn’t used Bitlocker my computer is stuck almost 2 weeks I don’t know what I do I didn’t used Bitlocker I buyed HP company alsmost 2 years.

 

please help me to find solution without bitlocker key i can’t access my computer.

 

thank you

Software Management

2 Replies

  • Simone_Termine's avatar
    Simone_Termine
    Brass Contributor
    Dec 18, 2025

    Hi Thushy​ 
    Unfortunately, if you’re seeing the BitLocker recovery screen, Windows has detected a “security change” (often after an update/BIOS change/TPM change) and it will not boot until the recovery key is provided.

    Even if you never turned BitLocker on yourself, many HP/Windows 11 devices enable Device Encryption/BitLocker automatically.


    Here’s what you can do:

    1. Check if the recovery key is saved in your Microsoft account

    • On another phone/pc, open this page and sign in with the same account you use on the laptop

    https://account.microsoft.com/devices/recoverykey

    • On the BitLocker screen, note the Key ID and match it to the Key ID shown on that page.

    2. If this is a work/school-managed device

    • If you ever signed in with a work/school account, the key may be stored in your organization’s Entra ID/Intune. Contact your IT/admin and give them the Key ID from the BitLocker screen.

    3. If neither account has the key

    • There is no safe bypass for BitLocker without the recovery key. The only remaining option is to reset/reinstall Windows, which will erase data on the drive (unless you have backups).
    • HP Support can help you with the reset/recovery process, but they also won’t be able to “recover” BitLocker data without the key.

    4. Before you wipe, check one common trigger

    • If you recently changed BIOS settings (Secure Boot/TPM/boot order) or had a BIOS update, try entering BIOS and undoing any changes back to default. Don’t “clear TPM” unless you’re sure you have the recovery key.

    If you tell me whether you sign in with a Microsoft account (personal email) or a work/school account, and whether you still have access to that account, I can point you to the exact place to look for the key.

     

  • DanielLystad's avatar
    DanielLystad
    Copper Contributor
    Dec 08, 2025

    Hey! Here's the easiest way to find your BitLocker recovery key:

    Just go to this website and sign in: https://account.microsoft.com/devices/recoverykey

    Sign in with the same Microsoft account you use on your PC. You should see your device listed there with the recovery key.

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